Frequently Asked Questions
Everything you need to know about shopping at RW&CO.
What is your return policy for online orders?
We offer a 30-day return policy for most items. Products must be unworn, unwashed, and have the original tags attached to be eligible for a full refund.
How long does standard shipping take?
Standard shipping typically takes 3 to 7 business days depending on your location. Expedited shipping options are available at checkout for faster delivery.
Can I return an online purchase to a physical store?
Yes, you can return your online purchases to any RW&CO. retail location. Please bring your original invoice or order confirmation email to process the return.
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as PayPal, Apple Pay, and RW&CO. gift cards.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your package's progress.
Do you offer price adjustments?
We offer a one-time price adjustment if an item is marked down within 14 days of your original purchase date. Please contact customer service with your order number to request an adjustment.